Influential Marketing Blog

Why Sprint's New Campaign Wins Only 50% Of Their Battle

As I tour around at events talking about why brands need to have a personality, a question that comes up often is about which brands don't have a personality and suffer from facelessness. One of the most obvious categories that has built a dreadful reputation for itself is the wireless phone industry in the US. On the whole, people are distrustful, disloyal, and generally suspicious of just about anything these carriers do. The reasons are fairly obvious, from their cruel pricing structure designed to charge you for every kilobyte or nanosecond of use, to their requirement that you lock yourself into long contracts before they will give you service. In my own experience, my last month's wireless bill was 18 pages long (and I don't even have a teenager at home).

There have been a few pioneers that are trying a different model, such as Virgin Mobile with their prepaid solutions ... but the world of the wireless carriers still promises much more flash than substance. For examples of this, just look at any recent advertising campaign by these carriers, from the fanfare behind launching the iPhone for AT&T or the wierd city name mashups used by T-Mobile to illustrate how their network would work in places where they vast majority of their customers will never travel. So while watching my DVR last week, when I saw a TV spot featuring the new CEO of Sprint talking in a more human voice about how they are simplifying their service, I stopped to pay attention. Here's the ad:

This is not the approach we are used to in America from our cell phone providers. He comes off as genuine and the plan they are offering is as simple as you can imagine. Taking this human approach certainly sets them apart from their competitors. The reason why this is only half of their battle is because alongside this declaration by the CEO and new direction are two other telling videos.  The first is a clearly scripted YouTube video read by an uncomfortable employee talking about what Sprint is "really" like, and the other is from an irate customer who received a bill for $14,000 from Sprint and tried unsuccessfully to get it resolved:

Now in the second case, the customer did ultimately get her problem resolved thanks to it getting reposted on the Consumerist blog, but the damage for Sprint was already done. I love the simple plan they have come up with for customers and the authentic way the CEO is trying to tell the story. The problem is that consumers are likely to see it alongside other examples of exactly the opposite. It seems to be a case study in how advertising alone cannot reshape an industry or a brand. Without combining it with a smart strategy for social media and word of mouth, the best laid brand messages will likely fall on deaf or disbelieving ears.

How "Location Shifting" Could Reinvent GeoTargeted Online Marketing

There's a pretty simple idea that could transform the landscape of targeted online communications, but no one is doing it ... yet.  If you have ever done any online marketing that has been targeted by geography, you know that there are pretty much only two ways to do it currently online:

1. Based on IP address of where the user is accessing the Internet. Notoriously unreliable because of shared servers and inability to truly pinpoint a user's location.
2. Based on a profile that the user has created indicating where they live. This is much better with two big assumptions ... that people tell you the truth about where they are, and that they are usually there (as opposed to travelling).

For someone like me, this system makes it impossible to target me on a geographic basis. I am always travelling, often using Internet through shared connections in multiple locations, and my Facebook profile says I belong to the San Francisco network (intentionally), even though I live in DC.  My email address has the word Australia in it and I registered it while I was living in Australia and never changed my region. There are a lot of other consumers like me, making it tough for any business to truly target geographically by relying on such uncertain data. The one solution with promise involves using the mobile platform to geotarget based on where a person physically is. This is good, but still incomplete because it doesn't allow you to predict where someone will be.  What if there was a way to geotarget your messages not to where a user currently is, or even where they say they live, but to where they will be?

This is possible today, because more than ever before, people are now broadcasting where they are going to be and what they are currently doing through social media.  Look at a platform such as Twitter, where people routinely update their status to indicate where they are and what they are feeling.  Or a travel site like Dopplr, which I use to update my upcoming trips.  To a degree, this is private information - but many people publish it live for anyone to see.  Location shifting means geotargeting your marketing communications based on information about location that your consumers are giving you or posting online.  As a result, if smart marketers started using this information, a whole range of things could be possible:

1. Banks could verify that you are travelling and not have to cancel your cards because of suspected fraud
2. Marketers could send special offers to people who express a particular sentiment in a certain location (eg - someone Twitters that they are hungry in Manhattan, and gets a Twitter message back with a coupon to a local pizza shop)
3. Car services could automatically update their drivers who are waiting for pickups
4. Your friends could invite you to events through social networks based on where you will be and not just where you live

What else could be possible with location shifting?  Let me know if you think this idea works.

Plse Forgiv Typoes - Jott Fights Terse Reply Syndrome

For anyone who uses a Blackberry religiously, or works with those who do - you also know that there is a new language that has emerged for that mode of communication. Similar to text messages, brevity is a growing necessity with Blackberry communications and it is leading to people doing things like including a disclaimer at the bottom of their emails apologizing for the short replies, and possible grammatical and spelling errors of their message. Apparently having small keys is enough of an excuse to spell poorly and forget about periods or commas.  I wish we had that excuse when were were in school. Still, we have all seen this effect and to a degree have probably learned to accept it because there wasn't an alternative.

Probably, you don't even think about it anymore ... until a campaign like the "Terse Reply Syndrome" from Jott reminds you that those short mistyped replies are no way to communicate. Jott has a beta service that allows you to speak a reply into your Blackberry and it will type it for you. That alone is an interesting and useful service (assuming it actually works), but as a marketer you can learn a lot from their approach to launching it. The Terse Reply Syndrome (TRS) is a situation that most businesspeople will immediately recognize, whether they have been on the receiving or sending end of these types of messages. And we would all love to find a better way. The campaign works because it talks about a real situation of need that many business people will be familiar with, and presents a solution that allows you to use the same tools you are used to using. Their videos (shot in the style of a "when the moment is right" Viagra ad), promise "side effects" of longer more thoughtful replies, less thumb stress, and more free time.

This is where the message really hits home, because you can have better communications without giving up your Blackberry. Their useful blog offers further tips on how to effectively use their service, and it even works with lots of common social media tools. The service is in limited beta and free at the moment, but you should sign up quickly because eventually it will be a paid service. It's easy to imagine this is one of those few services where once you try it for free, you are probably going to pay for it.*  Smart marketing combined with a great and useful service. This is the type of Web2.0 service we could all use more of.

* Note - This post is about the marketing behind Jott. I haven't been able to try it yet as it doesn't appear that you can use it on a Blackberry that is issued from work when your employer doesn't pay for phone access (which my employer doesn't). If anyone knows a way around this, please share!

Influential Marketing Blog Featured in Wall Street Journal

Many of you may have already caught this yesterday, but this blog was cited in the Recommended Reading  section of the Wall Street Journal yesterday in an article by Keith Huang.  As Jay Berkowitz from Ten Golden Rules shares on his team blog, my blog was one of 60 resources that they recommended to the journalist as part of their reading list and was selected from that list as a recommended resource for companies looking to "optimize their online presence."  Here's the writeup:

Influential Marketing Blog, rohitbhargava.typepad.com
Rohit Bhargava's blog is intellectual and educational. In a recent post, he discusses the art of stamp collection and how, even today, many smaller countries use stamps as a key marketing tool. He writes, 'Next time you pass a post office in any country, pay attention to how they are using their philately to promote the country, cater to tourists, or commemorate moments of significance.'

It is a great media hit and to be selected from a list of what I am guessing were 60 stellar resources is flattering.  I'm in awe at being included among the other bloggers and authors mentioned in the article - including Seth Godin, Steve Rubel, Matt Cutts, John Battelle, Chris Anderson, Joseph Jaffe, and Danny Sullivan. Thanks to Jay for including me in this great list, and to Keith for selecting to include my blog!

IdeaBar: Still Seeking The Great Semacode Marketing Idea

Gizmodo just posted a piece about how H&M is using semacodes imprinted onto Billboard ads in Europe for clothes to allow consumers to purchase an item of clothing directly from their phone.  I am a big fan of the promise of semacodes for marketing because they can offer a reliable way to let consumers interact with static outdoor ads and get more information or take an action right on the spot.  There are some obvious flaws in what H&M is trying to do ... most notably that I don't know of any woman who would see an article of clothing on a model in a billboard (especially after Dove's Evolution showed how these ads are created) and immediately decide to input her size and color choice to buy it.  But the idea of semacodes has lots of smarter potential applications.  Here are a just a few I could imagine for some smart forward thinking marketers:

1. Food and Lodging Recommendations - This is probably the most obvious application, as you are in a single physical location so you are most likely to agree to receive information for places to stay (if you are looking) or a good restaurant to eat at.  Any restaurant guide service like Zagats could easily use this as a promotion to share their content.
2. Personal Homing Beacons - Who hasn't been stuck in a new location and unable to describe your location to someone else who is trying to make their way there?  Street intersections are good, but sometimes that is not descriptive enough.  Imagine semacode lamp posts where you could snap a photo and essentially create a homing beacon for yourself for anyone to find you.  You could help your friend with no sense of direction find you through Google maps on their phone, or more usefully, order a Domino's pizza straight to the middle of nowhere.
3. Scavenger Hunt Style Promotions - As these rise in popularity, using semacodes imprinted onto locations or objects could enable a really fun chain reaction game where you find one clue and get a message telling you about the next one.  These would be indecipherable to people who do not know what they are, but provide essential clues to game participants.  For more interaction, a brand could even let people generate their own and generate clues for others.
4. HyperLocal Town/Suburb Info Guides - Walking into a new city with a Lonely Planet guide is great, but in smaller areas or suburbs, the infornation is often very little for travellers.  Semacodes printed into public spaces could bridge this gap by offering a way for local citizens to contribute content online and share information about destinations and attractions that no tourism book would likely cover.  Think more broadly about this, and it's easy to see how semacode marketing could reinvent how small towns or even suburbs market their localities as tourism destinations.

I am sure there are lots more possibilities for using semacodes - especially as camera phones become more common and people get more sophisticated about how they use their mobile devices to access timely and relevant information.  I will definitely be watching this space.

About the Idea Bar:  Working in a creative team, the life of our business is new ideas.  We come up with them every day for clients, but sometimes there are ideas that just don't fit a client.  They are too big, too different, or just not quite right. Inspired by John at Digital Influence Mapping Project, the IdeaBar is a category of posts that are meant to be "open source" and offer new ideas for marketing.  Take them and use them ... all I ask for is a link back to this post if you find these ideas useful and talk about them.  Read more IdeaBar posts on this blog.

The Complete Gallery Of Simpsons Movie Marketing

In what may go down in history as one of the biggest integrated movie marketing efforts in the history of Hollywood, the pre-promotion for the upcoming Simpsons Movie is in full swing right now.  Unlike many other Hollywood promotions, the marketing for the Simpsons movies is going beyond billboard and print, beyond television, and beyond even interactive or viral.  This campaign has everything from creating your own animated avatar (that's mine on the left!) and having a chance to star in an upcoming episode, to winning the chance to get the premiere of the movie in your hometown provided you live in one of 14 Springfields around the US Vermont (the winning city ).  This post is an attempt to round all these marketing efforts up in a visual way.  Be warned, you might end up wasting an hour or more following all of the links below ... so read at your own risk!

• The Official Simpsons Movie Site
• Official Simpsons Marketing Partner Site
• Xbox Contest
• JetBlue Contest
• JetBlue Downloadable Movie Banners
• Be In An Animated Simpsons Episode 7-11 Promotion
• List of 7-11s Nationwide To Get A Kwik-E-Mart Makeover
• List of Simpsons Inspired Products To Be Sold at 7-11/Kwik-E-Marts
• USAToday Springfield Hometown Movie Premiere Challenge (UPDATE: Vermont Wins!)
• Simpsons MySpace Page
• Kwik-E-Mart in Burbank, CA Flickr Gallery
• Kwik-E-Mart in Dallas, TX Flickr Gallery
• Kwik-E-Mart in Orlando, FL Flickr Gallery
• Kwik-E-Mart in Bladensburg, MD (outside DC) Flickr Gallery
• Kwik-E-Mart in Denver, CO Flickr Gallery
• Kwik-E-Mart in Vancouver, BC (Canada) Flickr Gallery
• LAist Writeup of Burbank, CA Kwik-E-Mart
• DCist Writeup of DC Area Kwik-E-Mart
• Update: Kwik-E-Mart in New York City Flickr Gallery
• Update: Kwik-E-Mart in Las Vegas Flickr Gallery
• Update: Kwik-E-Mart in Mountain View, CA Flickr Gallery
• Update: Simpsons X Vans Custom Skateboard Shoes (via comment from rj at SneakerPlay)
  
  • Simpsons X Vans (Mr. Cartoon Design)
  • Simpsons X Vans (Gary Painter & Geoff McFetridge Designs)
  • Simpsons x Vans (Tony Munoz & Taka Hayashi Designs)
  • Simpsons x Vans (Futura & Todd “Reas” James Designs)
• Update: Simpsons Create 180ft Homer Chalk Drawing in UK Field (Via reader Mark Tong)
• Update: Ben & Jerry's Release Two New Simpsons 1-Day Only Flavours (Need an image if anyone has one)
• Update: Simpsons Mobile site offers phone downloads and first mobile game
• Update: Burger King Simpsonize Me Site to "Simpsonize" a photo you upload
• Update: Full story and fashion spread in Harper's Bazaar magazine
• Update: 4 Different Collectible Simpsons Covers for Entertainment Weekly (Via DeliFaks)

If anyone has any other links of marketing related efforts from partners, or other images from Kwik-E-Marts, please email me or leave a comment to this post and I'll add them.  Also, below are lots of images and screengrabs from these efforts -- enjoy!

The Simpsons Movie Poster (with every character from the show):

Simpsons - Create Your Own Avatar Tool:

Simpsons USA Today Springfield Challenge:

Simpsons Official Partner Page - www.seeyellow.com:

Simpsons MySpace Page and "Simpsonize Your World" Contest:

7-11 "Get Animated Into A Simpsons Episode" Contest:

7-11 Real Store "Kwik-E-Mart" Makeovers:

Images from Kwik-E-Mart Makeovers (images taken from Flickr Galleries referenced above):

Simpsons XBox Promotion (Winner of "Lamest Promotion" of the lot so far):

JetBlue Blog Takeover by Mr. Burns (Winner of "Most Unique"):

JetBlue City Destination Bubbles (brilliantly boils the essence of each city into a single Simpsonesque stereotype - 14 cities in total):

 

And last, but not least ... a real life Squishee! (from DCist post linked above):

Update: Simpsons X Vans Sneaker Designs (images from www.hypebeast.com & www.honeyee.com)

UPDATE (07/11/07): Vermont Wins USA Today Contest for Hometown Premiere

UPDATE (07/13/07): Influential Marketing Blog reader Christopher Trela shares this image of In-Theater Marketing from NY

Update (07/19/07): SimpsonizeMe Site From Burger King (with funny error messages when site doesn't respond):

Update (07/19/07): Simpsons Mobile Website and Mobile Meltdown Marketing Game:

Update (07/19/07): Fashion Spread In Harper's Bazaar (via FYI-Mag)

Update (07/19/07): Simpsons "Homer Erectus" 180ft Chalk Drawing at Cerne Abbas (via Influential Marketing Blog reader Mark Tong):

Update (07/20/07): 4 Different Collectible Covers for Entertainment Weekly Magazine

technorati tags: simpsons simpsonsmovie homer bart lisa marge smithers thesimpsons thesimpsonsmovie list gallery marketing advertising jetblue 7-11 kwik-e-mart kwikemart squishee xbox springfield

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3 Things We Need (Besides the iPhone) To Revolutionize Mobile Marketing

As writeups of experiences with the iPhone cover blogs and traditional media today - many marketers will likely be reconsidering what their mobile marketing strategy should be in a world bound to evolve rapidly now that the iPhone is in people's hands.  John Bell, the head of our Digital Influence group, has a great post about how we have been helping our clients to craft a mobile influencer strategy for some time now.  The promise of mobile marketing has been far removed from what has actually been possible in the past.  The iPhone may bridge some of this gap, with it's integrated web browser, built in ability to access Wi-fi hotspots, and other features.  The device, however, is not the only thing holding mobile marketing back.  Here are are a few other changes we need to see before marketers can maximize what they get out of mobile marketing.

1. Time Based Opt In - The way most opt-in's work is that an individual company seeks my permission to market to me, and once they have it they can send me messages at any time based on their own schedule.  We all know this comes with wastage as many of the messages will likely reach me at a time when I am not interested in them.  For email, this is not as much of a problem as I can just save it for later.   Mobile marketing is about immediacy - and therefore less suited to this model of opt-ins.  What we need is a time based opt-in where I can indicate my status and openness to marketing messages as easily as I change my status on an instant messenger window.  This works for consumers and for marketers - ensuring the messages arrive at a point when consumers are most likely to act on them.
2. My Marketing Profile - Unfortunately, delivering messages at the right time doesn't necessarily mean they will be relevant.  Right now, users can create profiles on social networking sites, indicate news preferences to get the most relevant news, and otherwise create profiles on thousands of sites to save their preferences.  What people can't usually set is their marketing preferences.  Of course, you can opt in to messages from individual marketers, but what about opting into messages from every company in a mall that you frequent, or all middle eastern restaurants in Brooklyn?  Setting these parameters into my profile lets me opt into messages that have the most relevance.  The difficulty is the level of coordination (sometimes between competitors) that would be required to make this work.
3. Synchronization of Mobile And Retail - As anyone who has ever downloaded a marketing offer to their mobile phone knows, the entire process falls apart if you go into a retail location to redeem the offer and the staff are unaware of the promotion or how to honor it.  This is a large stumbling block and one that will continue to hinder the adoption of mobile as a channel to receive marketing messages.  Consumers need to feel that what they get via mobile is integrated into a real life experience (where appropriate), or mobile marketing will always need to fight the same credibility battle.

We can do effective mobile marketing without these advances, of course, but getting a model for solving some of these challenges will help the industry as a whole to get smarter and more interactive about mobile marketing that people actually want to get.  Hopefully the iPhone is just the beginning of a new era in mobile ...

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A Few Non-boring Ways to Use Twitter For Marketing

Since around the time of SxSW and perhaps earlier, the buzz on Twitter has gone through the roof.  Collecting groups of text messages and emails from people cataloguing "what they are doing now" might seem like a colossal waste of time, but it has found a devoted following from bloggers and those actively engaged in social media because of the immediacy and real time appeal of sharing your thoughts.  This is different than blogging, this is like carrying a text based recorder on your shoulder to broadcast your location and current thoughts to the world.  It's not hard to see why this would appeal to bloggers who are already sharing their personal views of the world online.  Twitter adds a frame of reference and has the same live appeal of instant messenger.

Still, a quick visit to the homepage of Twitter may leave the uninitiated unimpressed.  It's mostly a collection of people you don't know talking about doing stuff you don't care about.  Even if you read these updates from people you do know, it's tough to get excited about.  The tool, though, offers a great platform for sharing experiences real time and has plenty of potential for marketing.  Here are just a few non-boring ways to use Twitter for marketing:

1. Capture the live pulse of an event - This is one of the most popular marketing uses that I have seen for Twitter, where it is used to offer a visual display of conversations happening around an event.  More and more interactive events have this, and I suspect other non-Web related events will start to incorporate it as well to offer participants a visual way to track the pulse of an event and determine where to spend time.
2. Deepen a static experience through live commentary - I saw an interesting story last week about how Fox is going to be using Twitter to promote their new show Drive by having the director provide live updates and directors commentary via Twitter throughout the show.  We will definitely be seeing more of this type of marketing in the near future. 
3. Facilitate collaborative watching - When it comes to watching video content online or on television, Twitter can allow you to watch something "alongside" anyone anywhere by sharing your impressions and reading impressions from others as a program unfolds.  This is a powerful new method of sharing feedback and ideas   
4. Add a new dimension to promotions - Scavenger hunts, user generated content campaigns, and other reality based marketing promotions are growing popularity as ways to encourage interaction from customers.  Twitter can offer a way of encouraging dialogue between promotion participants and adding an "instant message style" dimension to a promotion without the privacy and contact acceptance barriers normally associated with using IM for marketing.

Tapping Twitter for marketing is still a relatively unique ocurrence -- but from what I can see, there are plenty of opportunities.  If the popularity of the site continues to grow it's likely these opportunities will continue to get more appealing, and the list of ideas for using Twitter in marketing will grow as well.

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2 Recaps of The Millennials Conference

Yesterday I moderated a panel on user generated content at the Millennials Conference put on by my friends at Digital Media Wire, an event that featured many brands, thinkers and even millennials themselves talking about media and marketing to this new generation of young people.  I published two separate summaries of the event, the first of which was about the multicultural thread that I noted throughout the event which you can read on the 360 Digital Influence team blog.  I am part of the 360 Digital Influence team and the group blog features lots of great ideas from folks on our team and is a worthwhile read.  The other recap was written for Anastasia and the readers of YPulse, a popular marketing blog all about targeting Millennials (alternately called Generation Y).  If you haven't seen of visited Ypulse and do any marketing targeting youth today, I highly recommend adding it to your list of blogs you read regularly.  And Anastasia has a new book out called Totally Wired which is also well worth picking up if you want to get inside the wired lives of the milllennial generation.

Links:
A Recap of The Millennials Conference On YPulse
The Multicultural Mindset of Millennials on the 360 Digital Influence Blog

Learning from Blackberry's Social Media Marketing Mistakes

Blackberry's recent "Share Your Stories" campaign was inspiring for me, though probably not in the way they intended.  I actually love my Blackberry, but their entire "Share your Story" campaign just struck me as lacking in any of the lessons many other marketers have learned about Web 2.0 marketing and what works in social media.  The mistakes were so basic, that it led me to put together this post listing a few of them and some reactions for how they could have been avoided.  As more and more consumers continue to find ways to interact with brands that they are passionate about, the popularity of UGC campaigns will continue to rise.  Blackberry has such great potential to tap their own brand enthusiasts for efforts like this ... but they fall short in this campaign in several ways.  Without further intro, here are some of the key mistakes and thoughts on how Blackberry might have been able to execute this campaign idea differently:

1. Mistake #1 - Not offering a payoff or incentive for users:  Asking consumers to share their stories with you is one thing, but giving them an incentive beyond relying on their affinity for your brand is vital.  This is not about turning any campaign into a contest with winners and prizes.  The incentive could be as simple as guaranteeing that your story is shared with the most relevant people inside of Blackberry, or sending a personal email of thanks back.  The point is, an incentive answers the question of why ... and without necessarily promising a financial reward as the answer.
2. Mistake #2 - Forgetting about photos and video: It probably seems odd in this time of popularity for online video and YouTube for any User Generated Content campaign to launch without some ability for customers to include their photos and videos as part of their submissions.  Of course text based entry is easier - but for those customers who really love their Blackberries, why not let them submit images and video.  Particularly when one of the coolest features of the new Pearl is the integrated camera.
3. Mistake #3 - Only promoting campaign through advertising:  The way I found the campaign was through a banner ad on CBSNews.com (not exactly a hotbed for consumer generated content).  Though I am unsure about their other online advertising efforts, I am fairly certain they missed the most easy promotion available to them - a link from the Blackberry.com website.  There are always a host of reasons why clients decide not to link to their promotions from their own homepage, and the only reason I have accepted in the past as reasonable is not wanting to give up the real estate on a ecommerce site to a promotional unit.  Blackberry has no such reason and should be promoting this campaign everywhere they can, especially on their own site.
4. Mistake #4 - Avoiding publishing contributions real time: Again, legal and filtering reasons are probably behind Blackberry's choice to not publish any stories immediately ... however as a consumer being invited to share my story and not be able to read anyone others before doing so seems odd.  What is the plan for these stories they are getting anyway?  According to the T&Cs, the only thing that's clear is that a consumer gives up all rights and control to any story they submit.  The only way they could make it any scarier for a consumer to participate is by asking for a full driver's license number upfront like Bud.TV initially did when they first launched (which they have since corrected).

Does anyone have any other thoughts on something I might be missing here?  Would love to hear more from other folks who are launching (or considering launching) new User Generated Content campaigns using social media and struggling with some of these issues ...