Wednesday, May 07, 2008

10 Questions About "Accidental Branding" With David Vinjamuri

Accidentalbranding Today I'm trying an interesting experiment with another author, David Vinjamuri. We are doing mirror interviews and posting them at the same time - so he asked me 10 questions about PNI and I asked him 10 about his new book called Accidental Branding. Aside from both being in the midst of the same challenge of marketing our books, once I read his book I realized we approach marketing in very similar ways as well.  David is the founder of ThirdWay Brand Trainers and a Professor at NYU and has been kind enough to help sponsor a session on Personality Not Included that I will be speaking at from 7 to 9pm in downtown NY on May 14th. In addition to talking through the ideas in the book and taking questions. I'll also be revealing a few secrets about the book and promotion strategy that I haven't talked about at all before ... so it should be a good event if you happen to be in NY.  Tickets are still available and if you register TODAY, you'll get a FREE COPY OF Personality Not Included!

Anyway, enough with the promotion - without further ado here are my 10 questions with David Vinjamuri, Author of Accidental Branding, and his great answers ...

1. First of all, I love the premise of your book and how complementary our theories are (Chapter 2 PNI is titled "The Accidental Spokesperson")!  How did the idea for writing Accidental Branding come to you?

Thanks!  The idea came from a class on branding I was teaching at NYU in 2005.   I was teaching marketing professionals who did not have MBAs or a marketing background.  They seemed intimidated by the Harvard and Wharton MBAs working next to them as well as the elitism of brand management as a profession.  I asked them to write a paper about someone who had built a large brand from scratch without an MBA or classic marketing training.  My thought is that it would give them a little motivation for their careers.  The results were intriguing and two of the papers – on Roxanne Quimby (the Burt’s Bees founder) and John Peterman (the J. Peterman founder) gave me the idea for this book.

2. I can imagine some readers may take the premise of Accidental Branding to mean that success is not under their control - are they right?

“Accidental Branding” really refers to the fortuitous accident that most entrepreneurs experience when they realize that there is a problem that they experience and that they can solve it.  This can be Gary Erickson choking on a PowerBar and deciding he can make something that tastes better or Julie Clark failing to find a video with classical music and poetry for her baby girl and deciding to create one herself.   The brand positioning is accidental because it’s done instinctively in that moment.   I do not mean to imply that success itself is an accident.  It clearly takes some hard work and I don’t think it is coincidental that all of the entrepreneurs I profiled did some of the same things along the way.   However, it has to be said that any great success requires a certain amount of luck and that is beyond anyone’s control.  But all of the luck in the world will not help you if you are not prepared for it.

3. How did you narrow down and select the entrepreneurs and business people that you chose to include in the book?

I was looking for recognizable brands started by an entrepreneur without an MBA or classic marketing experience who had run the brand personally for 10 years or longer and who were solving their own problem when they created the brand.  Beyond that, I had to find people who were willing to spend time with me.  There were some great entrepreneurs – like Fred Carl at Viking Range and Jake Burton at Burton Boards whose schedules just wouldn’t permit the time commitment I needed.  In retrospect I was incredibly lucky to get access to the eight entrepreneurs who are in the book.


4. You have some pretty high profile names that you interviewed.  What is the secret to getting onto some of these people's calendars and getting them to agree to meet you and be profiled in the book?

Roxanne Quimby was asked this question at the Accidental Branding launch event at NYU.  She said that I was very polite but also incredibly persistent.  It’s a fine balance.   I worked very hard to get the entrepreneurs to meet with me.  I did not have special access to any of them, so I had to find them through public sources.  Once I met with them it was much easier to get them to commit more time.  I didn’t get everyone I wanted (my original list included Eddie Vedder from Pearl Jam and Oprah) but I did get more than half of the people I contacted.

5. Did you draw more upon your teaching experience or on your brand training experience when writing the book?

I actually tried to step away from both and just be a writer and reporter.  I wanted to bring as little baggage as possible to the brands I was writing about.  Only when I was done writing all of the chapters on the entrepreneurs did I step back and think about it as a trained marketer.  That’s probably the strength and weakness of the book – it is very focused on the stories of the entrepreneurs.   My training background definitely came into play in Chapter 2 – where I lay out the rules for Accidental Brands.  I spend a lot of time in my professional life thinking about how to communicate best practices, so I drew on that experience.

6. One of the things that people often say about writing a book is that it lets you charge more for what you do - is that the case and has that been your experience, or are you expecting it to be your experience?

That’s a good question, and I don’t really know the answer yet.  I am very fortunate to run a brand marketing training business that has done very well in the past few years.  I decided that for the three months of April, May and June I would not charge for speaking engagements on Accidental Branding.  My training business, ThirdWay Brand Trainers, and clients like American Express and Starwood Hotels gave me the luxury of doing that.   I do plan to do paid speaking, but I’ve been most focused on trying to get my book into the hands of people who will actually read it and in the short term I regard speaking as a high-quality sampling opportunity; the chance to get people interested in reading Accidental Branding.   I will probably do more speaking and writing and less training as time goes on but I’m lucky to be working with some great trainers who can pick up my slack.

7. You and I both chose to go with large publishers for our books instead of self publishing.  Why did you choose to do it this way, and what advice would you give to aspiring authors about choosing one method or the other?

There are some great success stories in self-publishing but it requires a greater time commitment from the author to get distribution for the book.  I do sense that the publishing industry is changing and I now read 80% of my books on an e-book reader, so I suspect that the rules may be very different in a couple of years.  Either way, if you’re not a celebrity and you are a first time author you had better be prepared to figure out how to market your book on your own.  Most publishing houses are set up like venture capital firms.  They make a lot of small bets on authors and need just a few to succeed.  They don’t devote many resources to each new business book author.

8. One thing I realized after writing a book is that because my last name starts with a B, PNI might often be on the top shelf out of reach from some people.  You'll probably have the opposite issue, given your last name starts with a "V" . have you seen any issues with book placement on shelf so far?

Shelf placement has been very random.  I have been both at tiptoe and ankle level!  I was frankly just relieved to be stocked at Barnes & Noble and Borders at all, since a lot of business books never get that far.  The reality is that it takes at least a year for most unknown authors to build the buzz necessary to start selling well from book stores.

9. What is the single best thing about being an author for you?

Writing! Sounds crazy, but I’ve wanted to be a writer as long as I can remember.  I just looked at my eighth grade yearbook and I confidently predicted I would be writing novels in ten years.  That did not quite happen, but I’m finally writing professionally now!

10. What makes Accidental Branding a success for you?  Is it sales, distribution, buzz, or something else?

I have been thrilled by the attention the book has gotten so far.  The best part has been some of the conversations I have had with entrepreneurs who are building their dreams.  What will make the book a complete success is if I build an audience that is interested in reading another book from me.  I also hope that the buzz from the book will persuade other people and businesses I want to write about to give me the access I need to tell their stories.

Any other questions for David?  Feel free to ask them here ...

Wednesday, April 30, 2008

Plse Forgiv Typoes - Jott Fights Terse Reply Syndrome

Imb_jott1 For anyone who uses a Blackberry religiously, or works with those who do - you also know that there is a new language that has emerged for that mode of communication. Similar to text messages, brevity is a growing necessity with Blackberry communications and it is leading to people doing things like including a disclaimer at the bottom of their emails apologizing for the short replies, and possible grammatical and spelling errors of their message. Apparently having small keys is enough of an excuse to spell poorly and forget about periods or commas.  I wish we had that excuse when were were in school. Still, we have all seen this effect and to a degree have probably learned to accept it because there wasn't an alternative.

Imb_jott2_3 Probably, you don't even think about it anymore ... until a campaign like the "Terse Reply Syndrome" from Jott reminds you that those short mistyped replies are no way to communicate. Jott has a beta service that allows you to speak a reply into your Blackberry and it will type it for you. That alone is an interesting and useful service (assuming it actually works), but as a marketer you can learn a lot from their approach to launching it. The Terse Reply Syndrome (TRS) is a situation that most businesspeople will immediately recognize, whether they have been on the receiving or sending end of these types of messages. And we would all love to find a better way. The campaign works because it talks about a real situation of need that many business people will be familiar with, and presents a solution that allows you to use the same tools you are used to using. Their videos (shot in the style of a "when the moment is right" Viagra ad), promise "side effects" of longer more thoughtful replies, less thumb stress, and more free time.

This is where the message really hits home, because you can have better communications without giving up your Blackberry. Their useful blog offers further tips on how to effectively use their service, and it even works with lots of common social media tools. The service is in limited beta and free at the moment, but you should sign up quickly because eventually it will be a paid service. It's easy to imagine this is one of those few services where once you try it for free, you are probably going to pay for it.*  Smart marketing combined with a great and useful service. This is the type of Web2.0 service we could all use more of.


* Note - This post is about the marketing behind Jott. I haven't been able to try it yet as it doesn't appear that you can use it on a Blackberry that is issued from work when your employer doesn't pay for phone access (which my employer doesn't). If anyone knows a way around this, please share!

Thursday, March 27, 2008

PNI: Introduction ... Get Your Exclusive Download!

Starburst As part of The Official Reader's Group for Personality Not Included, I just released a first look at the full introduction for the book on my Facebook group. If you're not yet a member, you may want to join now so you can get access to exclusive content like this, and find out first about all the great launch parties and activities happening over the next few weeks. Otherwise, you'll be a few hours behind when I post everything here. Here's the link to get the introduction:

www.personalitynotincluded.com/introduction.pdf

Though I feel a bit like a guy in a dunk tank encouraging people to hit the target ... if you have a blog and haven't had a chance to submit your 5 questions - make sure and send them to me so you can feature a virtual interview on your blog on Friday.  I know I'm getting dunked (so to speak) with another set of questions to respond to (I'm already nearing 35 bloggers I need to get back to!), but its all for a good cause (promoting the book).  And speaking of good causes, if need a great place to order PNI, or any other book - visit the Ultimate Marketing Bookstore. It's a store I set up to benefit DonorsChoose.org, a wonderful charity dedicated to helping teachers do the most for their kids. All the Amazon affiliate fees from your purchase will go straight to Donors Choose. Great books, great cause ... what more do you need?

Tuesday, March 25, 2008

Be Part Of The Personality Not Included Book Launch On March 28th

Pni_cover_250pxThere are a lot of ideas for how to launch a book online. As I head toward launching* Personality Not Included this Friday, I've looked at most of them. Some authors create a group and ask all their contacts to all hit an online bookstore like Amazon at one time to create a surge in sales.  Others coordinate big launch events in the real world and aim to use those to propel interest in their book. Bigger books might buy advertising to announce a launch and, of course, there is the old PR method of blasting lots of press releases at people who may or may not be interested in the book. There is one big problem with all these approaches: none of them are very conversational.

A conversation does not start instantly with a big spike and then trail off. A really good conversation builds momentum steadily and eventually turns into something more powerful. So my aim today is not to create a short term spike, but to start a conversation about the central idea of the book - which is that personality matters, and continue it over the next few weeks and months. To jumpstart this conversation, I'm asking for your help - and offering you something in return.

My idea is simple: if you send me five questions that you want to know about the book or personality, I'll write you a response on Friday that you can publish on your blog. Let's call these virtual interviews (ie - interviews by email). You choose whether to post the interview on your blog or not after you get my responses, but I am essentially offering for ANY BLOGGER to send me interview questions and I will respond with answers that are NOT cut and pasted, but specific to your questions. I will send all my responses to you on Friday in the order that I get your questions, and I will link to all the posted interviews on Friday.  On Monday, I'll be running a competition on my blog to let readers vote on the Best Interview. The winner will get a signed copy of my book and a gift certificate for $100 from Amazon. Here are a few reasons you may want to do it:

1. For relatively little effort, you'll get a customized post by me that you can use exclusively on your blog
2. Your blog will be featured in my follow up post compiling all the interviews (getting you more visibility)
3. You have a chance to win a signed copy of my new book and a gift certificate for from Amazon.com if your post is voted "Best Interview" by the readers of my blog.

That's about it. I'll be answering review questions in the order that I get them, so please send me yours soon at rohitaustralia [at] gmail [dot] com and I will add you to the list. If you don't have a blog, you can still ask questions by leaving a comment on this post - there will be a prize for best question from the comments too. For the latest news about the book launch and access to exclusive content which you can't get anywhere else, be sure to join my Facebook group for the book if you haven't already and also follow the launch in real time by adding me to your Twitter follow list (Twitter ID - rohitbhargava), or friending me on Facebook (which republished my updates if you are not a Twitter user).

Update (3/26/08): Up to 25 interview requests in less than 24 hours ... thanks to all the bloggers for your interest - I'm hoping to make it to 50 request by Friday!

* The book bindery date is this Friday, which means the book is complete and printed and they will be shipping out to those who preordered over the weekend or on Monday (so you should have your copy by early next week). The official date when they will be in bookstores across the US and Canada is likely to be around April 14th - and the book will be released internationally about 4-6 weeks after that (across Europe, Asia, Australia). If you have a specific query about your country and when the book will be out, please send me an email and I can let you know.

Monday, January 28, 2008

Ironweed Films and The Secret of Repackaging That Works

Imb_ironweedfilms2 Would you join a book of the month club?  How about taking the packaged tour to see the sights at a new travel destination instead of exploring them on your own?  There was a time when I didn't understand why anyone would choose something like that.  After all, if you can have all the fun of seeing a new place for the first time, why pollute it with a watered down tour designed for tourists (the one word no real traveller wants to associate themself with).  The easy thing to think is that packaged options are for amateurs.  And no one wants to be an amateur.  But then I went to the Outback in Australia.  For whatever reason, I ended up on an adventure tour instead of just getting a car and going.  I had already seen the Outback once by car exploring on my own.  This time, with a friend visiting, I took the tour.  Along the way, we took in a wounded kangaroo to drop off at a shelter and slept under a deeply coloured sky turned extreme by all the smoke from bush fires in the air.  Every experience on the tour was one I would not have had exploring by myself. 

Imb_ironweedfilms1 The reason why I started with this story is because this weekend I was thinking again about the power of packaging when it comes to marketing an experience.  I spent the day saturday with a great team of people working on the marketing strategy for my coming book launch and one of the things we talked about was how to package the experience.  It got me thinking about the last packaged experience I joined ... a group called Ironweed Films.  The company has a charge to share great (and underappreciated) independent films with their members each month.  It is, essentially, a film of the month club.  What sets their experience apart, though, is that in addition to a single full length film, they also package it with 2-3 other short films and put a custom cover around the DVD.  The result is that you don't just get a single movie every month, you get an exploration of an idea or theme, played out over several films - and even the chance to take action on their website with a related activity for each film collection.  Past topics have included nature, abortion, elections, iraq, and the future of food.  What makes Ironweed Films stand out offers a lot of lessons on how to do repackaging right.  For those of you who have a service that you are looking to package, read these lessons first:

  1. Offer added value.  The biggest thing Ironweed does is that they go through all the films out there to pair up films that explore similar themes.  As a result, each month you don't just get a single point of view on an immerssive topic, you get several.  In most cases, unless you were in the industry and looking for these films all the tme, they include films you might never have seen.
  2. Don't forget about having your own brand. When you are repacking things from others, it may be difficult to create your own unique and memorable brand.  Where Ironweed succeeds is in designing their own brand that members can associate with.  Everything from the brown paper envelope with purple writing that the DVDs arrive in, as well as the numbering of monthly DVDs (kind of like episodic comic books) to give you the sense that each DVD is a collectible item add to the branded approach.
  3. Make it about passion.  There are essentially two models for repackaging items.  The first is to repackage multiple things for convenience or to make more money.  The classic example of that would be those packages of 4 colors of peppers sold in the supermarkets.  It's all about ease for you, and they charge you for it.  The other model, and the one that Ironweed promotes, is building their repackaging around a mission to bring more independent films to more people (a cause they believe in).  As a result, the passion makes the site and service even more appealing.

Aside from my Outback experience, I am still not sure that I am a fan of taking the packaged experience when travelling.  That can still be a pretty inconsistent gamble.  When it comes to repackaging an experience though, Ironweed has a model worth considering.

Tuesday, December 11, 2007

The Dilbert Blog and the Danger of Blog Dissonance

Imb_dilbertblog_2 The author of one of the greatest blogs on the Internet announced a few weeks ago that he would be posting far less often.  In a world where it seems that everyone (and their mom) is starting a blog for one reason or another, seeing one prominent and popular blogger decide to do it less often captured my attention, and it should capture yours too.  The blogger I'm talking about, of course, is Scott Adams - creator of Dilbert.  His blog serves up his signature wit in narrative form and offers his reasoned approach to highlighting stupidity in the world, both inside and outside of the workplace. 

Imb_dilbertmonkeybrainbook_2Recently, he published a book compendium of his blog posts titled Stick to Drawing Comics, Monkey Brain! and noted on his blog that his original reasons for blogging were fourfold:

  1. Advertising dollars
  2. Compiling the best posts into a book.
  3. Growing the audience for Dilbert
  4. Artistic satisfaction.

Ultimately, he realized he was failing on two of these counts, and his experience offers an interesting case study of a situation where blogging may not be the panacea that many marketers today are tempted to see it as.  He notes in his post that though he gets great satisfaction from writing on his blog, he sometimes offers political commentary that some Dilbert readers don't understand or agree with.  His voice, in my opinion is a brilliant and necessary one on the wrong choices that society and politicians are making all around us ... but the problem that he faced was that readers and lovers of Dilbert did not necessarily translate into fans of his blog.  Invariably, he would get comments from people who would swear never to read Dilbert again because of what he said on his blog.  Right or wrong, the blog ended up lowering Scott's audience, not increasing it.  That combined with the fact that people were using RSS feeds to get around the ads meant that reasons 1 and 3 from his list of reasons to start blogging were not coming true. 

You can certainly argue with Scott's desire to make money on his blog or fault him for having the wrong expectations about what his blog could achieve ... but his example offers an important lesson about blogging.  Great content is not enough to keep and sustain a blog if your blog creates a blog dissonance (an inconsistency between your blog and your brand).  The power of blogging is that it can bring your identity forward to help you more authentically connect with your audience.  The problem for Scott is that the voice many Dilbert readers expect from him is the voice of Dilbert ... not the voice of Scott Adams.  For people like me, who think Scott himself is brilliant, we are likely to read the blog.  For other Dilbert readers, however, the blog is a different voice to that of Dilbert.  It is the classic writer/actor versus character problem.  It is why people still walk up to Patrick Stewart and call him Captain Picard, or why Michael Richards will always be Kramer.  It is also the reason why the Dilbert Blog, written in the voice of Scott Adams created a blog dissonance.  Free or not free, if your blog ends up having a different voice than what your audience expects, then you may need to come to a similar realization about your blog. 

Sunday, December 02, 2007

Guest Post: Ten Golden Rules for Building Your Personal Brand

This post was inspired by Rohit’s blog entry made on November 8th, How to Build Your Personal Brand:

“Just as the Internet once created a level playing field for small companies to compete with larger ones, personal branding has now become much simpler thanks to the Internet. You can create your brand online …For the vast majority of corporate workers … building a personal brand is the single best thing they can do for their careers.”

In March 2003 I was fortunate to attend an inspirational presentation by syndicated columnist Jeff Zbar at an American Marketing Association event. Jeff said “If you are the brand manager of your personal brand, what have you done to improve your brand? What have you done to put a shine on your resume? What new product enhancements have you made? What is your personal brand marketing plan?

For the first 20 years of my career I had spent a lot of time and effort building brands for companies such as McDonald’s Coca-Cola, Sprint and eDiets.com. I hit a stage in my career where I had achieved the top marketing job and I needed to manage my own brand/future. Jeff Zbar’s comments inspired me to create my personal brand.

I have been working on a presentation called the Ten Golden Rules for Building Your Personal Brand; here is the first draft of my Ten Golden Rules, please comment and help me craft this list!

  1. Be Your Own Brand Manger – Think of yourself as a brand. As my friend Andrea Nirenberg, author of Nonstop Networking said in a recent interview we did for my internet marketing podcast “If you were in the grocery store of life, why would somebody pick you up off the shelf? Are you new and improved, repackaged, what are you doing to get the competitive edge?” What can you do to improve your skill set? Is there a course you’ve been planning to take? Can you get to the      next level with self-study through books, blogs and podcasts? Develop your brand marketing plan. How are you going to promote your brand? How are you going to take it to the next level? Set specific, measurable goals for yourself for example: ‘I will get booked for 1 speaking engagement each quarter in 2008’ or ‘I will write 1 chapter of my book each month in the      next 6 months’.
  2. Determine Your USP (Unique Selling Proposition)? – What makes you Distinctive? - How can you enhance your unique skills to separate yourself from other competitors for future business and career opportunities? I determined that my USP was a combination of brand marketing and direct/online experience. I wrote a presentation called “The Ten Golden Rules of Internet Marketing” which shaped my personal brand and propelled my life and career in exciting directions.
  3. Embrace Your Inner Author – Perhaps the strongest tool for building your personal brand is creating unique content. Write a blog. Write a book or a free eBook or white paper. Write articles and submit them to industry publications. Create your own website. Build interesting content on your Facebook profile and your LinkedIn page. The reason I know that Rohit Bhargava is a      brilliant interactive strategist is because I discovered links to three of his blog posts within about two weeks. Content is King! And if writing isn’t your thing, try podcasting - it is inexpensive and easy to get started.
  4. Build Your Net – Learn the skills of a successful networker. Attend high level networking events. Set a goal to make a few quality connections at each event and find out what you can do for the people you meet. Ask the new people you meet about them before sharing your elevator pitch. When you get home, add new contacts to Outlook or another contact management system. Follow up with your new acquaintances to connect them with business opportunities, employment leads and personal connections. The person who cares and follows up is the one that is remembered! Give with      no intention of getting and watch the benefits come your way. Individuals with a strong network of real connections don’t interview for their next job, they get business opportunities by answering the phone, and if necessary, they have a ‘safety net’ if a real need arises. Use online social networks such as Facebook,  LinkedIn and even Twitter to build your social connections.
  5. Craft an Image. When you think of Bono I’m sure you can picture his blazer and stylish sunglasses. Donald Trump – signature hair, blue suit and bright tie. How can you stand out? Develop an authentic personal image that represents the next stage you want to achieve. Do you want to be a      creative director or a department manager or a keynote speaker…what image does that person portray?  How will you represent your authentic personal brand?
  6. Communicate      a Strong Consistent Brand Message – If your business card doesn’t sell      your personal brand, create a personal brand card. Develop a memorable      personal title or slogan representing your personal brand message such as ‘internet copywriter extraordinaire’ or ‘Facebook application guru’ . Copy your eBook or podcast to a mini CD and hand it out with your business card. Send out Press Releases for major personal events such as speaking events and new websites.
  7. Volunteer to Shine – I have used volunteer positions on boards and fund-raising organizations to refine my skills or to develop new ones! When I first accept a volunteer role, I normally select a role in an area I have previous experience. Once I learn the way the group operates and I have made a valued contribution I select a new role that pushes my comfort zone. I managed my first PR campaign as a volunteer and I managed a large group of people for the first time as a committee chairperson. Another way to enhance a skill is through freelance opportunities. Web sites such as Guru, e-Lance and the Gerson Lehman expert network offer an opportunity for you to sell personal assets that might not be part of your current job but can be on your future resume!
  8. Innovate to Lead. Test new technologies. Try the iPhone. Send a Twitter Tweet. Most new web technologies offer a free trial. Give the new tools a test drive and report on how they work on your blog.  Position yourself as an early adopter and soon people will be asking you about the next big thing!
  9. Entrepreneur. To entrepreneur is a verb and an easy skill to learn…I wish I started      entrepreneuring in my spare time much earlier in my career. More employers are looking to hire people who have managed their own business and there are almost no barriers to getting started. You can start selling products as an affiliate for free! Just visit Commission Junction or LinkShare, sign up as an affiliate and add links or banners to your personal blog and you’re in business.
  10. Speak Up! Perhaps the single biggest differentiator for my career has been public speaking. I wasn’t always comfortable in front of a crowd, so early in my career I attended weekly Toastmasters meetings and I devoured everything I could read about making great presentations. I also volunteered for small speaking opportunities for the social committee at work and the charity association I was involved with. Practice makes perfect and with experience you will feel confident in front of that roomful of CEO’s.

Jay Berkowitz is the founder of internet marketing consultant TenGoldenRules.com, host of the Ten Golden Rules of Internet Marketing Podcast, a hockey player and a big fan of Rohit Bhargava. You might see Jay present at Webmaster World's Pubcon in Las Vegas, December 6, 2007 and at the Specialized Internet Publishers Association Annual Conference in Miami, December 13, 2007.

 

Wednesday, October 03, 2007

Thinking Outside the Demographic - Why Customer Passion Matters More

If you have been in marketing for any amount of time, you know how omniprescent demographics are.  The first question most marketing teams will focus on is "what's our target demographic?"  Demographics are what media is bought by and what media properties define themselves by.  Ask any online community about their core audience, and they will typically respond with a demographic like "teen girls 12-18" or "young men 18-25."  TV shows and movies do the same.  Brands take this information, match it with their research or intuitive belief in who their audience is, and decide what promotions to run and what ads to buy.  The problem with this system is that it asks the wrong question.  The question we should be asking is "what does our audience care about?"  There are a number of reasons why we need to think outside the demographic:

  1. Creates a common interest. The classic problem with demographics is that you usually end up with more than one that is the target.  Usually, this means a brand will use language like their primary and secondary demographic.  But how do you link them together?  If they were already bonded by a common interest, it makes it much easier to determine how to reach them.
  2. Focuses on real relevance.  The other issue with demographics is that they assume because someone is of a certain gender or age, that they will care about a message.  I know demographics get much more sophisticated than that, but they are still based on an assumption that may be flawed.  Focusing on what your audience cares about instead allows you to think more strategically about what messages would be relevant for them.
  3. Avoids wastage based on assumptions. Perhaps the greatest benefit of this approach is that it helps you to avoid wasting much of your marketing dollars on trying to reach people who are in your demographic but may not necessarily care about your products or be in the market for them.

As a real example of this, imagine you are promoting a campaign where a brand is trying to raise money for breast cancer, the old demographic mold of thinking would be to target women 29-44.  Contrast that approach to one that focuses instead on everyone who has a personal belief in the issue and is vocal about it.  This could include women 29-44, but is just as likely to include a 15 year old boy who's mother is dealing with the disease.  The implication is obvious.  In terms of buying media, the shift required is creating more contextual marketing messages that touch on points and topics that a particular audience is likely to care about.  The whole point is that targeting by customer passion rather than demographics can make your marketing messages more relevant.  And at the end of the day that's what we all want.

Tuesday, September 25, 2007

Influential Marketing Blog Featured in Wall Street Journal

Imb_wsj_logo

Many of you may have already caught this yesterday, but this blog was cited in the Recommended Reading  section of the Wall Street Journal yesterday in an article by Keith Huang.  As Jay Berkowitz from Ten Golden Rules shares on his team blog, my blog was one of 60 resources that they recommended to the journalist as part of their reading list and was selected from that list as a recommended resource for companies looking to "optimize their online presence."  Here's the writeup:

Influential Marketing Blog, rohitbhargava.typepad.com
Rohit Bhargava's blog is intellectual and educational. In a recent post, he discusses the art of stamp collection and how, even today, many smaller countries use stamps as a key marketing tool. He writes, 'Next time you pass a post office in any country, pay attention to how they are using their philately to promote the country, cater to tourists, or commemorate moments of significance.'

It is a great media hit and to be selected from a list of what I am guessing were 60 stellar resources is flattering.  I'm in awe at being included among the other bloggers and authors mentioned in the article - including Seth Godin, Steve Rubel, Matt Cutts, John Battelle, Chris Anderson, Joseph Jaffe, and Danny Sullivan. Thanks to Jay for including me in this great list, and to Keith for selecting to include my blog!

Casting Call: Your Chance to Speak at Ad:Tech NY

One of the questions I have gotten from more than a few readers is how to get into speaking at events and conferences.  It is surprisingly more easy than it may seem, but the real challenge is breaking into your first conference speaking chance.  Perhaps you work for a small company, or you are still starting out your career.  Whatever the reason, you might feel like speaking at events is open to a closed realm of people.  It's not.  In an effort to open up what can sometimes seems like an insular world of marketing speakers, I got clearance from the organizers of Ad:Tech NY to do something different in recruiting speakers for my upcoming panel at Ad:Tech.  Consider this post an open casting call for a speaking slot on the panel.  Here is a description of the panel:

wednesday, november 7, 11:00am - 12:00pm
Creating Talkability: Using WOM Lessons to Make Your Marketing Go Viral
No one creates a "viral" video. As much as any marketing team wants to go into a campaign with the goal of having it take off and get discussed all over the Internet, the real aim is to create something talkable. Once enough people talk about it, you go viral...but that is an outcome, not the intial goal. In this session, we've gathered individuals who know all about going viral—both on purpose and by accident. Each will share tips on what it takes to go viral, and whether doing so should be your aim. If you want to know how to avoid getting ignored, create something worth talking about and understand whether a science exists for taking something viral, this panel has the answers.

I could fill this panel with folks that I know (as most panel speakers are selected) - but I thought it would be more interesting to see if we can use the panel to discover a new speaker.  Someone who hasn't spoken at an event before but is looking for their first chance. 

So, here's your shot.  Here's how you can participate:

  1. Write a paragraph or two explaining what perspective you would bring to the panel that the audience would be interested in.
  2. Post your submission through a comment on this post, or on your own blog and provide a link through a comment.

That's it.  The only requirement is that you be a new speaker who has not spoken at industry events before.  Next Tuesday, I'll post the three strongest and open up voting through the rest of the week for the winner.  The aim is to get a variety of voices on the panel (ie - agency, client, vendor, etc.), and there are several folks I and the conference organizers have already been speaking to for filling the other slots. 

UPDATE: Last month I selected a winner of this casting call and notified all the entrants who submitted prior to the deadline I noted above.  The winner was Terence Thomas from BIA Information Network.  Congratulations to Terence and thanks to everyone for their interest!

Note - For those unfamiliar with Ad:Tech, it is a huge show generally considered one of the largest in the interactive marketing industry.  This year in New York, the event has lined up some top notch speakers - including Beth Comstock, Teresa Iezzi, Ted McConnell, Suzie Reider, Jon Fine and many others.

Wednesday, August 22, 2007

Add Your Votes To The New SxSW Panel Picker

I2m_sxswlogo For those who follow this blog, you know that I attend and speak at a lot of events.  Each has a different vibe and type of attendee - and I've been to some amazing events and heard many fantastic speakers.  This past year, one that stood out was the annual South by Southwest Festival that takes over the town of Austin, Texas for more than a week.  During that time, there is a film festival, a music festival and the interactive event - and the atmosphere around the event is unlike any other for interactive marketers.  Because of the combination of music, film and interactive - it is a haven for creativity and this past year it was a big venue for new sites and services to try and launch their betas and get them in front of influential individuals.  Many trace back the fast rise in popularity of Twitter back to SxSW this year.

Next year's event in March 2008 promises to be no different and is going to be very important timing for me because it is likely to coincide closely with the release of my new marketing book which I've been fairly silent about apart from announcing the deal back in June of this year. Look out early next week for much more detail about the book - but in the meantime I have several panel ideas up on the interactive panel picker for SxSW and there are more than 600 entries from great minds and influencers from across the interactive industry.  Visit the Panel Picker at http://panelpicker.sxsw.com/ and check out some of the great panels in the lineup. 

Here is a direct link to go directly to my three panel submissions: http://panelpicker.sxsw.com/ideas/index/2/q:ogilvy

Also, here are the descriptions that I provided for each idea that you can read on the panel picker:

  1. 10 Easy Ways To Piss Off a Blogger (and Other Mistakes Marketers Make) - The short history of blogging is filled with the examples of clueless marketers who have suffered being flamed, outed or ignored by the "cruel" blogosphere. Yet approaching bloggers is not as risky as it might seem -- it just requires a new approach. In this session, you will see real examples of 10 of the most common mistakes marketers make when approaching bloggers and how to avoid them. Vote for this panel now - http://panelpicker.sxsw.com/ideas/view/20
  2. Creating the Ultimate Personal Brand With Social Media - Starting a blog is easy, but getting it to stand out among millions of blogs is going to be tougher and tougher. In this session, you will get real tips for how you can make your blog, social networks and online profiles all work together to help you build the ultimate personal brand -- to help you make money, get your dream job, sell that big book deal or rank first on Google for your name. Vote for this panel now - http://panelpicker.sxsw.com/ideas/view/19
  3. The Authentic Business: Making Your Personality the Secret Weapon - Despite what you might have heard, transparency doesn't matter. In an age of authenticity, the rise of social media means that customers are looking for the true identity behind a company or a product and just letting them in is not enough. This session will show you how to make your business stand out by using your real personality.  Vote for this panel now - http://panelpicker.sxsw.com/ideas/view/21

If any of these seems interesting to you, I hope you register on the site and add your vote.  In addition to my own submissions, there are lots of other great panels worth voting for.  I have not yet had time to go through all of the more than 600 panel ideas, but I already cast my vote for several that stood out for me.  Here are a few of the ones I recommend checking out (I'll put in links when I get a chance to do the cutting and pasting - but for now you can use the search feature to find any of these):

Happy voting and hope to see you at SxSW next year!

Monday, August 20, 2007

Why Brand Names Matter In The Travel Industry

If I named my next kid Jeeves, would I be limiting him to a future career as a butler?  What else could someone named Jeeves do?  Most marketers understand that names matter for perception, but what impact can they have on actual performance?  The past several weeks I have had to rent a car from a number of different providers.  Unlike airlines or hotels, where the points I rack up tend to provide a significant incentive to stick with one particular brand ... when it comes to car rental I am completely disloyal.  For work, I use Hertz because booking with my corporate card, the insurance is automatically included and I get the fast gold service.  That is a really significant benefit, because it gets me to rent a car from a brand that I have disliked for a very long time.  Someday I'll likely share my disaster stories with Hertz - but this post is about something else. 

Imb_carrentalratings_2 For personal use, my first choice is Avis because I have always gotten good service from them.  If the price is relatively equal, I will always pick Avis - as I did this past weekend in Denver.  Otherwise, I will go for the cheapest possible car in the right style.  Two weeks ago in Detroit, this was how I ended up with an awful experience using Thrifty.  All of these rentals got me thinking about the brands I would choose and recommend to others and those I wouldn't.  J.D. Power ranks all the major car rental agencies (with the exception of Payless which is apparently so bad it didn't make their 2006 survey at all).  Enterprise is the consistent winner for overall customer satisfaction, as the chart at left shows (click chart to enlarge) - but more interesting is the ranking of the brands.

Did you notice that all of the bottom ranked brands have names associated with how cheap they are: Budget, Thrifty, Dollar, and Payless (not even ranked).  When your brand name tells your customers that you aim to compete on price, they are unlikely to expect anything more than the cheapest rate.  Imagine if other industries did this.  Hotels don't ... they are named after real people like J.W. Marriott, Conrad Hilton or Berthold Kempinski.  Airlines choose nationalistic, geographic or patriotic names - like United, American, Air China or Singapore Air.  Even in the low fare category - hotels have brands like Red Roof Inn or Comfort Inn and airlines pick names like Southwest and JetBlue.  Each often competes on price, but none brands itself that way.  When it comes to travel, cost is obviously a concern ... but leading with it as your core selling point and brand doesn't seem to be working.  When choosing your brand name, it pays not to confuse a key selling point with the essence of your entire brand.

Thursday, August 16, 2007

New York's Papaya Branding Problem

If I gave you two words, papaya and new york (ok, three words), what would you think of?  If you are American, chances are these odd combination of words would conjure up images of hot dogs known as "papaya dogs," which are as iconic as you can get about American pop fast food culture.  The only problem is, there are three different places to get them ... Papaya King, Gray's Papaya and Papaya Dog:

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Now which one is the real authentic papaya dog?  It really doesn't matter.  When you have something as distinctive as papaya dogs, the name and experience alone should be enough to make you stand out.  And it does ... until two others come along and open the same business with the same things that make them as unique as you.  When everyone is unique for the same thing no one is.

Papaya King was the first, originally serving just tropical fruit drinks (hence the name papaya) and later expanded into hot dogs.  The other competitors came later, leading to the confusing papaya dog situation in NY today.  Now only the true connoisseurs know the difference and choose one over the other.  For everyone else, one papaya dog is as good as another.

Photo Credits:
Papaya Dog - http://www.flickr.com/photos/kmikeym/250937868/
Gray's Papaya - http://www.flickr.com/photos/gatsbye53/885417808/
Papaya King - http://www.flickr.com/photos/aturkus/244963908/

 

Wednesday, August 15, 2007

Branding the Subcontinent: India's Inspiring 60th Anniversary Celebration

Today is India's 60th Anniversary of Independence and there is lots of discussion on Indian blogs about the significance of this day and what it means for the country.  It will come as no surprise for admirers of the Bollywood film industry that India's culture is one driven by film and music.  The blockbuster Bollywood films incite passion amongst most people in India that is incomparable to any film release anywhere else in the world.  It is fitting, then, that the voices of this 60 year anniversary are not the politicians, but the artists.  In the only country in the world where films with local origins still far outpace Hollywood movies on opening weekend, the national identity of India is inseparable from its love affair with film and music.   

As an example, here are two (1 2) of the many videos floating around YouTube showing how the country is finding and projecting its voice and brand to each other and to the world. 

These may be a bit over the top, but they are clearly working.  In the 2006 Country Brand Index published by FutureBrand, India was the only third world country in the top ten list of the strongest global country brands.  Despite any social or political problems, there is a strong national identity for India and the country seems likely to move higher on this list of strong country brands this year.  Branding a country is an activity that is on a scale hard for most marketers to imagine, but at the end of the day is comes down to the most basic marketing lesson of all ... giving people something to believe in.

Note: If you want to continue your journey into India today, check out this great list of Indian bloggers (I'm in the Entrepreneurs and Innovators category).

Monday, July 09, 2007

The Complete Gallery Of Simpsons Movie Marketing

I2m_simpsonsrohitavatar_3 In what may go down in history as one of the biggest integrated movie marketing efforts in the history of Hollywood, the pre-promotion for the upcoming Simpsons Movie is in full swing right now.  Unlike many other Hollywood promotions, the marketing for the Simpsons movies is going beyond billboard and print, beyond television, and beyond even interactive or viral.  This campaign has everything from creating your own animated avatar (that's mine on the left!) and having a chance to star in an upcoming episode, to winning the chance to get the premiere of the movie in your hometown provided you live in one of 14 Springfields around the US Vermont (the winning city ).  This post is an attempt to round all these marketing efforts up in a visual way.  Be warned, you might end up wasting an hour or more following all of the links below ... so read at your own risk!

If anyone has any other links of marketing related efforts from partners, or other images from Kwik-E-Marts, please email me or leave a comment to this post and I'll add them.  Also, below are lots of images and screengrabs from these efforts -- enjoy!

The Simpsons Movie Poster (with every character from the show):

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Simpsons - Create Your Own Avatar Tool:

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Simpsons USA Today Springfield Challenge:

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Simpsons Official Partner Page - www.seeyellow.com:

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Simpsons MySpace Page and "Simpsonize Your World" Contest:

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7-11 "Get Animated Into A Simpsons Episode" Contest:

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7-11 Real Store "Kwik-E-Mart" Makeovers:

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Images from Kwik-E-Mart Makeovers (images taken from Flickr Galleries referenced above):

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Simpsons XBox Promotion (Winner of "Lamest Promotion" of the lot so far):

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JetBlue Blog Takeover by Mr. Burns (Winner of "Most Unique"):

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JetBlue City Destination Bubbles (brilliantly boils the essence of each city into a single Simpsonesque stereotype - 14 cities in total):

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And last, but not least ... a real life Squishee! (from DCist post linked above):

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Update: Simpsons X Vans Sneaker Designs (images from www.hypebeast.com & www.honeyee.com)

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UPDATE (07/11/07): Vermont Wins USA Today Contest for Hometown Premiere

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UPDATE (07/13/07): Influential Marketing Blog reader Christopher Trela shares this image of In-Theater Marketing from NY

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Update (07/19/07): SimpsonizeMe Site From Burger King (with funny error messages when site doesn't respond):

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Update (07/19/07): Simpsons Mobile Website and Mobile Meltdown Marketing Game:

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Update (07/19/07): Fashion Spread In Harper's Bazaar (via FYI-Mag)

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Update (07/19/07): Simpsons "Homer Erectus" 180ft Chalk Drawing at Cerne Abbas (via Influential Marketing Blog reader Mark Tong):

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Update (07/20/07): 4 Different Collectible Covers for Entertainment Weekly Magazine

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